Social and Business Etiquette
The art of portraying a poised, culturally sensitive and confident image in today's demanding business atmosphere is a critical and vital skill in business.
THE COURSE
Etiquette is a code of polite conduct based on social acceptance and values. Etiquette has evolved to facilitate positive human exchanges and reduce conflicts and misunderstandings.
When you know the rules of etiquette for any given situation, it increases your comfort, confidence and competence, including the ease and comfort of the people around you that you may focus on in the business and your relationships.
It includes manners which are polite behaviours that reflect an attitude of consideration, kindness and respect for others.
COURSE OUTLINE
Topics include:
Meet and greet
Personal spacing
12 - factor non-verbal communication
Social etiquette to build rapport and connection
Business etiquette in business
Voice quality
Dress for the occasion and environment
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